Privacy Policy

Grupo Condessa S.A.C. – EnviaMas

Last updated: September 12, 2025

1. Introduction

At Grupo Condessa S.A.C., owner of the brand EnviaMas, we respect and protect the privacy of our customers, users, and visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when using our omnichannel messaging services (WhatsApp Business, SMS, email, and other digital channels).

2. Information We Collect

We may collect the following types of information:

Contact information: name, email address, phone number, company, position.
Service usage data: messages sent and received, date, time, and communication channel.
Technical data: IP address, browser type, operating system, cookies, and browsing data from our website.
Billing information: company name, tax ID (RUC), address, and payment details.

3. Purpose of Processing

We use the collected information to:

Provide and improve our messaging and communication services.
Manage accounts, billing, and technical support.
Comply with legal and regulatory obligations.
Analyze usage patterns to optimize user experience.
Send commercial communications related to EnviaMas, only if the user has granted consent.

4. Sharing of Information

We do not share personal information with third parties, except in the following cases:

Service providers (e.g., cloud infrastructure, data storage, messaging gateways) under strict confidentiality agreements.
Legal compliance when required by competent authorities in accordance with applicable laws.
International data transfers only when necessary for service delivery, ensuring adequate levels of protection.

5. Data Security

We implement technical, organizational, and administrative measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure.

6. User Rights

Users have the right to access, rectify, cancel, or oppose (ARCO rights), as well as request the limitation or portability of their data by contacting us at:

📧 soporte@enviamas.pe

📍 Av. [official address of Grupo Condessa S.A.C., Lima – Peru]

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described herein and in accordance with applicable regulations. Once the purpose is met, data will be deleted or anonymized.

8. Cookies and Similar Technologies

Our website uses cookies and tracking technologies to improve the user experience, analyze traffic, and personalize content. Users may configure their browser to refuse cookies, although some functionalities may be limited.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be published on our website https://enviamas.pe with the date of the last revision.